Returns / Cancellations - Aegis Systems | Συστήματα ασφαλείας

Basic conditions for product returns:

You must have previously contacted Aegis Systems customer service at 210 98 89 899 or 6948 805799.
The product should not be opened or used.
The packaging of the product must not have any damage or alterations to the original factory packaging (box or jelly). For this reason we recommend returning the product in a suitable package, box and not envelope.
Send the receipt or purchase invoice along with the return.
With a note let us know the problem that has arisen with the returned product.
For safety and quality reasons, non-defective products cannot be returned
Product changes that are part of the offer package are not accepted. The entire package must be replaced.

I received the wrong product (the mistake is due to Aegis Systems)

You should inform the customer service department at 210 98 89 899 or 6948 805799 on the same day of receipt or the next business day to make the relevant warehouse / courier check to find the error immediately.

Caution: Days should not pass because if the mistake is intentional, for example by courier, there can be no crossing.

If the error is detected, the return of the product is made at the expense of the shipping costs of Aegis Systems (You send by courier a simple parcel, recipient’s charge).

The return of the product should be done together with all the documents that accompanied the product & its complete commercial packaging such as:

Aegis Systems must resend the correct product to you within 1-3 working days upon receipt of the wrong product.

If you received the product from the physical store, you should bring it to us yourself at Socratous 200, Kallithea.

I received a damaged product, damaged, damaged packaging

Caution: Days should not pass because if the mistake is intentional eg by courier, there can be no crossover, or the dealer / courier can claim that the damage occurred at a future time of receipt (Eg. The radar is hit by a fall, the customer informed Aegis Systems after 3 days.

Aegis Systems informs the Courier who transported the parcel, the Courier disclaims responsibility because the customer did not inform in time & states that the drop was due to customer fault).

Once the damage is confirmed, the return of the product is made at the expense of the shipping costs of Aegis Systems (You send by courier a simple parcel, recipient’s charge).

The return of the product should be done together with all the documents that accompanied the product & its complete commercial packaging.

Aegis Systems must send you a new product within 1-3 working days, as soon as it receives the package.

If you received the product from the physical store, you should bring it to us yourself at Socratous 200, Kallithea and proceed as above.

I received a product that does not work or stopped working in the first days

The customer must inform within 7 calendar days from the receipt of the parcel, the customer service department at 210 98 89 899 or 6948 805799

Upon request, the return of the product is made at the expense of the shipping costs of Aegis Systems (You send by courier a simple parcel, recipient’s charge).

The return of the product should be done together with all the documents that accompanied the product & its complete commercial packaging.

Aegis Systems must check the product or send it for inspection to the official dealership and inform you within 5 days. If the problem is not due to the fault of the customer (eg the product got wet, burned due to hypertension, etc.), it is replaced and sent free of charge. If the official dealership concludes that the customer is at fault, Aegis Systems is required by law to present the relevant document to the customer and send the product to the customer as received at the customer’s shipping cost.

If you received the product from the physical store, you should bring it to us yourself at Socratous 200, Kallithea and proceed as above.

The product is damaged and is under warranty

You should contact customer service at 210 98 89 899 or 6948 805799.

Upon contact, the return of the product is made at the expense of the customer’s shipping costs.

Aegis Systems must check the product or send it for inspection to the official dealership and inform you within 5 days. If the problem is not due to the fault of the customer (eg the product got wet, burned due to overvoltage, etc.), it is repaired or replaced if it is not possible to repair and ship the product (shipping costs to the customer).

If the official dealership concludes that the customer is at fault, Aegis Systems is required by law to present the relevant document to the customer and send the product to the customer as received at the customer’s shipping cost.

The product is damaged and is out of warranty

You should contact customer service at 210 98 89 899 or 6948 805799.

You will be informed if the product needs repair, then you will be informed about the inspection cost and the repair cost. (This information may be provided after checking the dealer technician, depending of course on the nature of the product).

Upon contact, the return of the product is made at the expense of the customer’s shipping costs.

Aegis Systems must check the product or send it for inspection to the official dealership and inform you about it within 5-10 days. Once the inspection is done, we will inform you about the repair cost and if you agree we will proceed with the repair of the product. Sending the product to the customer at the expense of the customer.